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EDRPOU: 2724801676
· Licence: Наказом Укртрансбезпеки № 489 від 11.03.2025
Valid
Director: КІРДЕЙ ВІТАЛІЙ ДМИТРОВИЧ
№ 01
Review Analysis
ВК Тур demonstrates strong operational fundamentals with an average rating of 4.35/5, supported by 14 predominantly positive reviews. Passengers consistently commend the fleet condition, with comfortable seating, adequate legroom, and well-maintained buses. Driver professionalism receives high praise across most reviews, with particular appreciation for courteous conduct and skilled navigation during challenging terrain. Punctuality is a clear strength, with multiple reports of early arrivals. The carrier offers competitive pricing relative to service quality, and international border-crossing logistics are handled competently when staff remain professional. However, three negative reviews and one critical complaint expose systemic vulnerabilities. A severe incident involved driver misconduct including disrespectful and abusive behavior toward passengers; a second complaint documented shouting and unequal rest-stop treatment at borders. Operational transparency failures include unannounced vehicle transfers and unfulfilled amenities (promised beverages). Technical failures are consistent: WiFi/Starlink non-functional on long routes, onboard power outlets inoperative. Hygiene support requires improvement, with passengers requesting more frequent rest stops. Service quality appears highly route and crew dependent, with international services experiencing higher failure rates than domestic operations.
Pros
Comfortable, well-maintained buses with spacious seating and leg room
Professional, courteous drivers with demonstrated skill on difficult mountain routes
Strong punctuality with multiple instances of early arrivals
Competitive price-to-quality ratio
Attentive service on some routes with thoughtful amenities (snacks, beverages)
Cons
Driver misconduct incidents including abusive and disrespectful behavior toward passengers
Non-functional on-board systems (WiFi/Starlink, power outlets)
Source: the State register of international routes, autobus.gov.ua.
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№ 02
Rating Details
Staff
20%
Vehicle
0%
Price
0%
Timeliness
0%
Cleanliness
0%
Wi-Fi
0%
Seating Space
0%
XL
100%
Standard
0%
S
Additional Comfort
Air Conditioning
Power Outlets
Toilet
Entertainment (without Wi-Fi)
Drink
№ 03
Customer Reviews
Олексій
Чернівці → Болгарія
01.08.2026
Vehicle: Staff: Price:
Жахлива поїздка 31.07 з Чернівців на Болгарію. Водії Юрій та Ілля - нестримні хами, що сміли принижувати пасажирів, у тому числі військових, жінок та дітей. Зіпсований настрій як самий мінімум у п'яти людей. Ні в якому разі не рекомендую!!!