The passenger experience shows stark inconsistency—roughly equal distribution between satisfied (44%) and dissatisfied (34%) riders. Primary complaints center on vehicle capacity and comfort. Passengers frequently report purchasing advance seats that don't exist or are occupied when boarding, while the bus is overcrowded with standing passengers filling aisles despite paid reservations. Legroom is consistently criticized as inadequate.
Air conditioning is a critical issue. Vehicles either lack AC entirely or operate ineffectively during summer heat, with several passengers reporting health impacts from excessive cabin temperatures. The fleet appears mixed in condition, with reports of mechanical failures, uncleanliness, and deterioration. Basic amenities—WiFi, functional toilets, power outlets—are largely absent or non-operational across vehicles.
Driver professionalism varies significantly. Positive reviews highlight courteous, professional operators; negative ones describe dismissive conduct when passengers request changes or assistance. The booking system shows systemic failures: assigned seats sometimes don't exist, special requests go unacknowledged, and advance seat assignment doesn't function reliably. Additionally, drivers frequently accept unscheduled walk-on passengers, exacerbating overcrowding. Pricing is reasonable and departures generally punctual when operations function smoothly. However, consistent overbooking and poor seat management persistently undermine customer confidence in advance reservations.
2 licence plates we have on record for ООО АТП-12629.
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