Truck Bans — Privacy Policy

This policy explains what data the Truck Bans app ("the app", published by Nakordoni) uses, how it is stored and shared, and your choices. It is written to reflect exactly what the app does and to match our Google Play Data safety disclosure and our Apple App Store privacy details.

1. Data we use

• Anonymous device identity. The app generates a random device fingerprint and can obtain a Nakordoni device key (in the form NKD-XXXX-XXXX). This is not a hardware ID, IMEI, or advertising ID — it is a random value used only to recognise your install and sync your profile. You can view, copy, unlink or delete it in the app.
• Driver profile & preferences. The countries you follow, your filter mode, vehicle type, maximum weight, chosen language and theme, and your daily ban-check count. These are stored on your device and synced to our server so the same profile appears in other Nakordoni apps and on the website.
• Approximate country (coarse). To pre-select relevant countries, the app reads your mobile network / SIM country code (e.g. "PL"). This is a country code only, and needs no permission.
• Location, only on request. If — and only if — you use a feature that needs it, the app asks for the location permission and sends your coordinates to our server to answer that one request: starting a trip plan from your current position, listing truck parking near you, or answering an AI Assistant question about the "nearest" place. Coordinates are used to compute that answer and are not stored as a location history or used to profile you. If you decline the permission, those features simply ask you to pick a point on the map or name the place instead; the rest of the app is unaffected.
• Road reports (optional). If you report a road issue (accident, roadwork and similar), the app sends your current coordinates, the report type and any description you type, together with your random device fingerprint, so other drivers can see it.
• Opinions, ratings and feedback (optional). Country opinions (star rating and text), app ratings with optional feedback text, and reactions to news items that you choose to submit, keyed by your random device identifier.
• Voice input (optional). If you tap the microphone button, your speech is turned into text by the phone's built-in speech recogniser (on Android the system recogniser, on iPhone Apple's speech recognition), which may process the audio under Google's or Apple's privacy policy. Only the resulting text is sent to us, as an AI Assistant question; the audio is never sent to our servers. The microphone is not used at any other time.
• Notifications (optional). If you turn on ban alerts, the app sends a push token and your alert settings (countries and times) to our server so we can deliver them.
• Usage statistics. Which screens and controls you use (screen, control, action, time and tap position on screen), sent to our own analytics endpoint and keyed only by a random session and device identifier, to understand which features are used and fix confusing screens. Not shared with any third party.
• Basic technical data. Standard request information (such as app version and, transiently, your IP address) is processed by our server to deliver ban data and prevent abuse.

2. Permissions

The app requests Internet and network state access, and — only when you use the features listed above — location (approximate and precise), the microphone (and, on iPhone, speech recognition) for voice input, and notifications for ban alerts. On iOS it also asks for permission to add a photo when you save the ban calendar image to your library; it never reads your library. The app does not request contacts, camera or phone permissions.

3. How data is used

• To show truck driving bans relevant to the countries and vehicle you select.
• To sync your profile and preferences across Nakordoni apps and the website.
• To show road reports and opinions from drivers, and to send the ban alerts you turned on.
• To understand how the app is used and improve it (usage statistics).
• To count daily ban checks against your plan's limit and prevent abuse.

We do not sell your data and we do not use it for third-party advertising or profiling.

4. AI Assistant (the "ASK" feature)

The app includes an optional AI Assistant that answers questions about truck driving bans and border queues. The app contains no AI model of its own: your question goes to our server, which looks up the relevant facts in our own database and then calls a third-party large language model (LLM) API to phrase the answer in your language. Answers are labelled as AI-generated and may contain mistakes.

• Sent to the LLM provider: the text of your question, the checkpoint or country already mentioned in the conversation, your interface language, and factual context from our own database (queue counts, wait times, ban calendars, our published page text). Coordinates are added only for an explicit "nearest place" question, and only if you granted the location permission at that moment.
• Never sent to the LLM provider: your name, email, account credentials, phone number, device or advertising identifiers, your IP address (the request is made by our server, not by your device), push tokens, contacts, photos or payment data.
• Providers: Groq, Inc. (api.groq.com); as fallbacks Mistral AI SAS (api.mistral.ai) and Google (Gemini API); as a last resort a model hosted on our own servers. They process the prompt only in order to return the answer, under their API terms, and we have not enabled any option that would let them use it for model training.
• What we store: on our own servers we keep the question, the answer, your random install identifier and a timestamp, to monitor answer quality and prevent abuse. It is not linked to a real-world identity, never sold, and not used for advertising or profiling. Email ads@nakordoni.eu to have your assistant history deleted.

5. Data sharing

Data is sent to Nakordoni's own servers (nakordoni.eu). The only third parties that receive any of it are the AI providers named in section 4, and only the assistant content described there. Road reports and opinions you submit may be shown to other users of Nakordoni apps and the website. Push notifications are delivered through Google Firebase Cloud Messaging (and, on iPhone, Apple Push Notification service), which receive only the push token and the notification content. Public ban information shown in the app is aggregated from sources including trafficban.com; official national road authorities remain the source of truth. We do not share your identifier or profile with advertisers or data brokers.

6. Data retention & deletion

• On device: use Menu → Delete my data to erase your settings, country filter and cached bans on that device.
• On our server: to delete the profile and device key linked to your Nakordoni identity, unlink it in the app or email us at ads@nakordoni.eu and we will delete it.
• Step-by-step deletion request: Delete your Truck Bans data.
• Uninstalling the app removes local data; the anonymous NKD key lets you restore your profile if you reinstall and re-enter it.

7. Children

Truck Bans is intended for professional drivers and dispatchers and is not directed to children.

8. Changes

We may update this policy; material changes will be reflected on this page with a new "Last updated" date.

9. Contact

Nakordoni — ads@nakordoni.eu. See also our site-wide privacy & cookie policy.