Passenger experience with this carrier was severely compromised by significant operational failures. A reported four-hour delay forced the traveler to abandon their planned journey entirely and arrange alternative transportation via taxi instead. Staff conduct throughout the service was unprofessional and rude, contributing to poor customer satisfaction. The vehicle offered no meaningful comfort features, with no air conditioning, WiFi, or functional toilets available. Cleanliness standards were poor. Adding to the frustration, the actual drop-off location did not correspond to the destination listed on the passenger's ticket—they were dropped near the bus station rather than at the stated terminal. This mismatch between promised and actual service represents a critical failure in service accuracy. Overall, the combination of severe delays, unprofessional staff, absent amenities, cleanliness issues, and destination accuracy problems means service quality falls far below what the price charged would suggest, leaving passengers with neither reliability, comfort, nor accurate journey information.
2 licence plates we have on record for ТОВ БУС-ЕЛІТ.
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