Both reviews document a critical service failure: cancellation of the Ivano-Frankivsk–Kyiv route (scheduled 21:20 departure) without advance notification or compensation. Passengers discovered the cancellation only after attempting to locate the vehicle or calling the carrier directly, indicating a complete breakdown in communication protocols. No refunds were offered despite the service not being provided. Across all operational dimensions—vehicle condition, staff conduct, price fairness, punctuality, cleanliness, and onboard amenities—ratings were uniformly low, reflecting passengers' complete dissatisfaction. The carrier's subsequent reposting of the identical route at 850 UAH was perceived as exploitative pricing. The overarching complaint centers on unreliability and contempt for customer service: the carrier cancelled without explanation, failed to notify passengers, retained payment, and showed no accountability. This pattern suggests systemic disregard for passenger welfare and contractual obligations.
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