Passengers report severe reliability and communication failures with this transportation carrier. A pickup service agreed upon for a one-hour window resulted in an extreme five-hour delay, with the driver providing repeated false assurances during follow-up phone calls claiming he was en route. Upon eventual arrival, the driver remained uncommunicative and evasive when responding to passenger inquiries. The vehicle itself is rated as being in extremely poor condition, providing virtually no comfort amenities—no air conditioning, no WiFi service, and no functioning toilets. Basic cleanliness standards are entirely absent. The combination of extreme punctuality failures, deliberately misleading communication, poor vehicle condition, and complete lack of passenger amenities creates a fundamentally unsatisfactory transportation experience.
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