Компания ADLER TRANS

Passengers report a marked divergence in experience with ADLER TRANS. Positive reviews consistently praise the professionalism and friendliness of drivers, cleanliness of vehicles and facilities (particularly well-maintained toilets), and comprehensive on-board amenities including working WiFi, USB charging at seats, blankets, and complimentary beverages. Successful trips feature punctual arrivals and helpful staff assistance during customs procedures. However, a significant segment of recent reviews (particularly May 2026) describes serious operational failures: unprofessional driver conduct including pricing disputes, dismissive attitudes toward passenger complaints, inadequate climate control (both excessive cold and heat), and critical service breakdowns (vehicles not arriving, wrong drop-off destinations, drivers unreachable by phone). Several complaints center on temperature regulation problems—some passengers experienced extreme cold with unresponsive staff, others unbearable heat for extended journeys. Pricing transparency issues are also noted, with customers reporting inconsistent delivery rates. The company's service quality appears highly inconsistent, with older 2023 reviews more uniformly positive, while recent 2026 bookings have encountered staff conduct and operational reliability concerns.