VIP-taxi Kropyvnytskyi previously maintained a strong reputation among long-term passengers, with feedback highlighting professional drivers and polite service staff over many years. However, the most recent trip on the Kropyvnytskyi-Kyiv route revealed significant deterioration in service quality and passenger comfort. The vehicle lacks basic amenities including air conditioning, WiFi connectivity, and toilet facilities—all rated at zero. The most notable complaint centered on the driver's behavior: he played loud dance music at maximum volume from the beginning of the journey, creating an unpleasant and disruptive environment. This departure from previously acceptable service standards suggests either operational decline or inconsistent quality control across the fleet. Passengers expecting the professional standards of previous experiences were disappointed by inadequate vehicle conditions and poor staff conduct.
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