Passenger experiences with this carrier are highly inconsistent. One recent journey praised the professionalism of the driver and responsive customer service despite international border complications, suggesting the company can deliver competent service when conditions align. However, the overwhelming majority of reviews reveal significant operational and comfort issues. Passengers consistently report severe legroom constraints, with vehicles offering inadequate seat spacing that makes the journey particularly uncomfortable for taller passengers. A critical problem emerges in seating management: the carrier operates on a free-seating basis despite allowing advance bookings, leading to situations where passengers with reservations find insufficient seats. Staff professionalism varies dramatically—while some drivers have been praised, others have been described as rude and unprofessional, with reports of inappropriate boundary violations. The vehicles lack standard amenities (air conditioning, WiFi, functioning toilets), and punctuality is unreliable, with delays attributed to border crossing issues and operational problems. The pricing appears reasonable for a budget carrier in the one positive review, but other passengers question value given the poor comfort standards.
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