Перевозчик ФЛП Полях О.Н.

This carrier demonstrates severe operational failures that consistently undermine passenger trust. The majority of passengers report systematic problems including extreme delays (1-7+ hours late), frequent route cancellations with minimal notice, and poor internal communication. Vehicle conditions are routinely uncomfortable—overcrowded, hot, stuffy, and sometimes unclean—with on-board amenities (WiFi, AC, toilets) absent. Customer service is notably hostile; dispatchers are reported as rude, yelling at callers, and unwilling to assist with legitimate inquiries. A critical failure is the refund system: promised reimbursements for cancelled trips remain unpaid weeks later. The single five-star review praising reliable service and friendly staff stands as an isolated exception. Most passengers report ticketing system errors, failure to notify of changes, vehicle breakdowns requiring mid-trip repairs, and last-minute schedule changes with no viable alternatives. The carrier operates with apparent disregard for passenger impact—customers miss flights, business appointments, and critical training sessions. Beyond physical discomfort, the pattern of unreliability creates a compounding psychological toll, with passengers reporting systematic abandonment and complete lack of accountability for service failures.