Туроператор Tour Group

Passenger feedback on Tour Group's international coach routes (Ukraine to/from Bulgaria, Greece, Montenegro) is sharply polarized. Many travelers praise attentive, friendly guides and drivers who hand out blankets, water, and trash bags, announce stops clearly, and keep to schedule, describing the vehicles as comfortable with working AC, WiFi, and power outlets on good runs. Punctuality is often highlighted as strong, with buses arriving on time and border crossings handled smoothly, sometimes with drivers assisting disabled passengers through biometric checks.

However, a substantial share of reviews describe serious problems: non-functioning or locked toilets despite promises otherwise, rare and short (15-20 minute) sanitary stops inadequate for full double-decker buses, smoking drivers, rude or unresponsive staff, broken air conditioning in extreme heat, and buses swapped for smaller or older vehicles without notice or compensation. Several passengers reported departure times moved up by hours without alternatives or refunds, and one reported a mechanical breakdown with unresponsive drivers. Guides are consistently praised more than drivers, some of whom are described as curt or confrontational when passengers struggled to use limited toilet breaks.

Overall, price-to-quality ratio is seen as fair when things go smoothly, but the experience is inconsistent route-to-route and driver-to-driver, with toilet access and AC reliability being the most recurring pain points alongside occasional schedule changes.