In recent months, interest among Ukrainians in the official confirmation of state border crossing has rapidly increased. The phrase "request to the border guard service about border crossing" has become one of the most popular search queries.
The team of the monitoring portal nakordoni.eu has investigated what this trend is related to, who definitely needs such a certificate, and how to issue it in a matter of minutes in electronic format, without leaving home.
Why is this query breaking records in search engines?
An official certificate from the State Border Guard Service of Ukraine (DPSU) is the only legal document that unequivocally proves the fact, date, and direction of border crossing by a person. Today, this document is widely needed by citizens to resolve several critically important issues:
- Legal disputes with TCC and challenging fines. If a conscript was fined for not clarifying data or ignoring a summons during a period when they were actually outside Ukraine, a certificate from the DPSU is the main evidence in court for canceling such administrative penalties.
- Data synchronization in the "Oberih" register. For correcting errors in military registration records or confirming legal departure abroad for permanent residence.
- Preservation and restoration of protection statuses in the EU. Many European countries (e.g., Poland with its PESEL UKR status) strictly control the periods of refugees' absence (30-day rule). If the status was canceled by mistake, an official response from the DPSU helps to prove the exact dates of stay in Ukraine.
- Checking travel restrictions. Many citizens, before planning a trip, want to make sure in advance whether there are any current temporary restrictions on their right to travel (due to alimony debt, legal proceedings, or fines). You can monitor current changes in border crossing rules in the border news section of nakordoni.eu.
How to submit an online request to the border guard service for border crossing
Information from the DPSU database can be obtained in person through a public reception, by regular mail, or most quickly — by email. Requests are processed by the Main Center for Special Information Processing of the DPSU.
Here is the current algorithm for submitting an electronic request:
Step 1. Downloading and filling out the application
You need to download the application form for providing information on border crossing from the official DPSU website (section "Citizens' appeals"). The application must include:
- Surname, first name, patronymic (in Ukrainian and Latin script, as in the foreign passport);
- Date and place of birth, citizenship;
- Passport series and number (internal and foreign);
- The exact period for which you request information (e.g., from 01.01.2022 to today);
- Your current contacts (return address, phone, and email).
Step 2. Signing the application using QES (Diia.Signature)
The Border Guard Service does not accept ordinary text letters to protect personal data. The application must be signed with an electronic digital signature.
- Print, sign the application manually, and scan it (or fill it out electronically).
- Go to the electronic services portal (for example, through the document signing service in the application or on the Diia website).
- Apply your QES (Qualified Electronic Signature) or Diia.Signature to the application file. As a result, you will receive a file with the extension
.p7s.
Step 3. Submitting documents
Send the generated package of documents to the official email address of the Main Center for Special Information Processing of the DPSU: gcosi-dpsu @dpsu.gov.ua
The following must be attached to the letter:
- Application file, signed with QES (in
.p7sformat). - A clear scan copy or photo of the first page of the foreign passport (and/or internal passport/ID card).
📌 Important: If you send a request via regular mail, the letter must be sent to the address: 01601, Kyiv, Volodymyrska street, 26. The application must be sealed in an envelope, with physical copies of documents attached.
How long to wait for a response?
According to the Law of Ukraine "On Citizens' Appeals," the consideration of an application and the provision of an official certificate usually takes up to 30 calendar days. However, in practice, if correctly filled out and signed via QES, the Main Information Processing Center tries to send a response to the specified email much faster.
The ready response comes in the form of an official electronic document with the digital signature of the DPSU, which has full legal force for presentation in courts, state bodies of Ukraine, and diplomatic institutions abroad.
Monitor queues at popular exit directions
Planning a trip or resolving legal issues at the border? Check the current queue status in real time at the busiest Ukrainian-Polish checkpoints:
🇵🇱 Ukraine — Poland (most popular direction):
- Shehyni — Medyka — the largest passenger checkpoint on the Ukrainian-Polish border;
- Krakovets — Korczowa — high-speed route Lviv — Rzeszów — Warsaw;
- Rava-Ruska — Hrebenne — convenient bypass through the north of Lviv region;
- Ustyluh — Zosyn — the main Volyn direction to Lublin;
- Hrushiv — Budomierz — flexible alternative during peak hours.
🇸🇰 🇭🇺 🇲🇩 🇷🇴 Alternative routes bypassing Polish queues:
- Uzhhorod — Vyšné Nemecké (Slovakia) — convenient for further travel to the Czech Republic and Austria;
- Chop — Záhony (Hungary) — the main railway-road hub in the Hungarian direction;
- Porubne — Siret (Romania) — the main checkpoint in Bukovina for exiting to Romania and Bulgaria;
- Mayaky — Udobne — Palanca (Moldova) — a popular route for those heading further into the EU through the South.
For a complete list of checkpoints and current waiting times, see the nakordoni.eu homepage to ensure your border crossing is fast and without unnecessary delays.